Terms of service
Last Updated: July 8, 2026
Welcome to BrajCreations. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to comply with these Terms. If you do not agree with any part of these Terms, please refrain from using our website.
1. About BrajCreations
BrajCreations is an online store offering handcrafted deity dresses (Poshak), jewelry, mukuts, accessories, and other devotional products. We reserve the right to modify, suspend, or discontinue any product, service, or part of the website at any time without prior notice.
2. Eligibility
By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian. You agree to provide accurate and complete information while placing orders or creating an account.
3. Product Information
We strive to display our products as accurately as possible. However, slight differences in colour may occur due to photography, lighting conditions, monitor settings, or device displays.
Many of our products are handcrafted. Minor variations in embroidery, stone placement, lace, embellishments, stitching, fabric texture, finishing, or colour are natural characteristics of handmade products and shall not be considered defects.
Product availability is subject to stock. We reserve the right to modify product descriptions, specifications, prices, or discontinue products without prior notice.
4. Pricing and Payments
All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Prices are subject to change without notice. In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.
Orders will be processed only after successful payment confirmation unless Cash on Delivery is available for the selected order.
5. Order Acceptance
Placing an order does not guarantee acceptance. BrajCreations reserves the right to refuse, cancel, or limit any order due to reasons including but not limited to:
- Incorrect pricing
- Product unavailability
- Suspected fraudulent activity
- Incorrect customer information
- Violation of these Terms
If payment has already been received for a cancelled order, the amount will be refunded to the original payment method.
6. Shipping and Delivery
Shipping and delivery are governed by our Shipping Policy.
Estimated delivery timelines are provided for convenience and are not guaranteed. Delays caused by courier partners, weather conditions, public holidays, government restrictions, natural disasters, or other circumstances beyond our control shall not make BrajCreations liable for compensation.
Customers are responsible for providing complete and accurate shipping information. Orders returned due to an incorrect address, refusal of delivery, or repeated failed delivery attempts may require additional shipping charges for re-dispatch.
7. Returns, Refunds and Exchanges
Returns, refunds, and exchanges are governed by our Return & Refund Policy.
Customers are responsible for selecting the correct size before placing an order. If you are unsure about sizing, please contact our customer support before ordering. Orders placed in an incorrect size by the customer may not be eligible for return, exchange, or refund.
8. Intellectual Property
All content available on this website, including product photographs, videos, designs, graphics, logos, product descriptions, text, and other materials, is the exclusive property of BrajCreations unless otherwise stated.
No content may be copied, reproduced, modified, distributed, or used for commercial purposes without prior written permission.
9. User Conduct
You agree not to:
- Use the website for any unlawful purpose.
- Attempt to interfere with the website's functionality or security.
- Upload malicious software or harmful content.
- Copy or misuse our content, product images, or designs.
- Submit false or misleading information while placing orders.
We reserve the right to suspend or terminate access to users who violate these Terms.
10. Customer Reviews and Feedback
Customers may submit reviews and feedback based on their genuine purchasing experience.
By submitting reviews, photographs, or other content, you grant BrajCreations permission to use such content for marketing, promotional, or business purposes.
We reserve the right to remove reviews containing abusive, offensive, misleading, promotional, or inappropriate content.
11. Third-Party Services
Our website may contain links or integrations with third-party platforms, including payment gateways, courier partners, or social media platforms.
We are not responsible for the content, policies, or practices of third-party services.
12. Limitation of Liability
To the maximum extent permitted by applicable law, BrajCreations shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.
Our total liability shall not exceed the amount paid by the customer for the specific order giving rise to the claim.
13. Force Majeure
BrajCreations shall not be held responsible for delays or failure to perform obligations due to events beyond our reasonable control, including natural disasters, strikes, pandemics, government restrictions, transport disruptions, power failures, or other unforeseen circumstances.
14. Privacy
Your use of this website is also governed by our Privacy Policy. By using our website, you consent to the collection and processing of your information as described in our Privacy Policy.
15. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice. Updated Terms will become effective immediately upon publication on this website.
Continued use of the website after changes constitutes acceptance of the revised Terms.
16. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from the use of this website or purchase of products shall be subject to the exclusive jurisdiction of the competent courts in Jaipur, Rajasthan.
17. Contact Us
For any questions regarding these Terms of Service, please contact us:
BrajCreations
Email: brajcreations1@gmail.com
Phone: 79861-22337
Address: Villa no. 832, Kedia's The Kothi, Sirsi Hathoj Road, Jaipur, Rajasthan [302020]
Website: https://brajcreations.in
Effective Date: July 8, 2026