Privacy policy

Effective Date: July 8, 2026

At BrajCreations ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you visit our website or make a purchase from us. By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

When you interact with BrajCreations, we may collect personal information such as your full name, email address, mobile number, billing address, shipping address, order history, and any information you provide while communicating with our customer support team. Payments made on our website are processed through secure third-party payment gateway providers. BrajCreations does not store your complete debit card, credit card, UPI, net banking, or other payment credentials. We may also automatically collect certain technical information when you browse our website, including your IP address, browser type, device information, operating system, pages visited, the date and time of your visit, referral source, and information collected through cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect to process and fulfill your orders, deliver products to your shipping address, verify and process payments, provide customer support, respond to your enquiries, send order confirmations and shipping updates, improve our website, products, and customer experience, detect and prevent fraudulent activities, and comply with applicable legal and regulatory requirements. If you choose to subscribe to our promotional communications, we may occasionally send you updates regarding new collections, offers, product launches, and other promotional information. You may opt out of receiving promotional communications at any time.

3. Order Communications

When you place an order with BrajCreations, we may use your email address and mobile number to send communications relating to your purchase, including order confirmations, payment confirmations, shipping and dispatch updates, delivery notifications, customer support responses, and other important service-related announcements regarding your order. These communications are essential for processing and fulfilling your order and are not considered promotional messages.

4. Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal information. Your information may be shared only where necessary with trusted third-party service providers, including payment gateway providers, shipping and logistics partners, website hosting and technical support providers, analytics and marketing service providers, and government authorities or law enforcement agencies where disclosure is required by applicable law. These parties receive only the information necessary to perform their services and are expected to handle your information responsibly and securely.

5. Third-Party Service Providers

To operate our online store efficiently, BrajCreations relies on trusted third-party service providers such as Shopify, secure payment gateway providers, shipping and logistics partners, website analytics providers, and marketing and advertising platforms. These service providers process your information only to the extent necessary for providing their respective services and in accordance with their own privacy practices.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enable essential website functionality, remember your preferences, improve website performance, analyze visitor behavior, and enhance your shopping experience. You may choose to disable cookies through your browser settings; however, doing so may affect the proper functioning of certain features of our website.

7. Analytics and Marketing Technologies

We use analytics and marketing technologies, including Meta Pixel, to better understand how visitors interact with our website and to measure the effectiveness of our advertising campaigns. These technologies may collect information such as the pages you visit, products you view, website interactions, browser and device information, general location based on your IP address, and advertising engagement. The information collected helps us improve our website, optimize our advertising efforts, and provide a better shopping experience. It does not provide us with access to your sensitive payment information.

8. Data Security

We implement reasonable administrative, technical, and organizational security measures to protect your personal information against unauthorized access, misuse, disclosure, alteration, or destruction. While we strive to use commercially acceptable methods to safeguard your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to process and complete your orders, provide customer support, maintain transaction records, fulfill legal, accounting, and tax obligations, resolve disputes, and enforce our policies. Once your information is no longer required for these purposes, it will be securely deleted or anonymized where appropriate.

10. Your Rights

Subject to applicable laws, you may request access to the personal information we hold about you, request correction of inaccurate or incomplete information, request deletion of your personal information where legally permissible, or withdraw your consent to receive promotional communications. Certain information may be retained where required by law or for legitimate business purposes.

11. Children's Privacy

Our website is intended for a general audience. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or applicable laws. Any updates will be posted on this page along with the revised Effective Date. Your continued use of our website after such changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact us using the contact details available on our website. We will make reasonable efforts to respond to your enquiry as soon as possible.

Last Updated: July 8, 2026