Shipping policy
Effective Date: July 8, 2026
At BrajCreations, we are committed to ensuring that your orders are processed with care and delivered safely. This Shipping Policy explains our order processing, shipping, delivery, and related procedures. By placing an order with us, you agree to the terms outlined below.
1. Order Processing
All orders are processed after successful order confirmation and payment verification. Orders are generally processed within 2–5 business days, unless otherwise mentioned on the respective product page. Orders placed on Sundays or public holidays will be processed on the next business day.
For customized, made-to-order, or handcrafted products, processing times may vary depending on the nature of the product. Any additional processing time, where applicable, will be communicated through the product page or during the ordering process.
2. Shipping Locations
BrajCreations currently ships across serviceable locations within India through trusted courier and logistics partners.
We also offer international shipping. However, international orders are not currently accepted directly through our website. Customers wishing to place an international order are requested to contact us using the contact details available on our website or through our official social media channels. Our team will assist with product availability, shipping charges, estimated delivery timelines, and the ordering process. International customers are responsible for any customs duties, import taxes, or other charges imposed by the destination country's customs authorities unless otherwise agreed.
3. Shipping Charges
Applicable shipping charges, if any, will be calculated and displayed during checkout before your order is confirmed. Shipping charges may vary depending on factors such as the delivery location, order value, package weight, package dimensions, shipping method, and any ongoing promotional offers.
4. Delivery Timelines
Estimated delivery timelines begin after your order has been processed and dispatched. Delivery times may vary depending on the destination, courier partner, weather conditions, public holidays, operational delays, or other circumstances beyond our reasonable control.
While we strive to deliver all orders within the estimated timeframe, delivery dates are indicative only and cannot be guaranteed.
5. Cash on Delivery (COD)
BrajCreations offers the Cash on Delivery (COD) payment option across eligible serviceable locations within India. The availability of COD will be displayed during checkout based on your delivery address.
Customers are requested to ensure that someone is available to receive the order at the provided delivery address. If a Cash on Delivery order is refused, remains unclaimed, or cannot be delivered due to customer unavailability or an incorrect address, the shipment may be returned to BrajCreations by the courier partner.
In such cases, BrajCreations reserves the right to refuse or restrict future Cash on Delivery orders from the same customer or require prepaid payment for subsequent purchases. Orders may also be subject to verification before dispatch.
6. Order Tracking
Once your order has been dispatched, tracking details will be shared through your registered email address, mobile number, WhatsApp, or other available communication channels, wherever applicable. Customers can use the tracking information provided to monitor the status of their shipment.
7. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete billing and shipping information while placing an order. BrajCreations shall not be responsible for delays, failed deliveries, or additional shipping charges arising from incorrect, incomplete, or inaccurate address or contact details provided by the customer.
8. Delivery Delays
Although we make every effort to dispatch and deliver orders promptly, delays may occasionally occur due to factors beyond our control, including adverse weather conditions, natural disasters, transportation disruptions, government restrictions, public holidays, courier delays, or other unforeseen events.
BrajCreations shall not be held liable for delivery delays caused by third-party logistics providers or circumstances beyond our reasonable control.
9. Damaged or Tampered Packages
Every order is packed with care to ensure it reaches you safely. If your package appears damaged, tampered with, or opened at the time of delivery, we recommend refusing the delivery wherever possible or recording clear photographs and videos before opening the package.
Please contact our customer support immediately with the relevant details so that we can coordinate with the courier partner and provide appropriate assistance.
10. Contact Us
If you have any questions regarding order processing, shipping, delivery, or shipment tracking, please contact our customer support using the contact details available on our website. We will make reasonable efforts to assist you as quickly as possible.
Last Updated: July 8, 2026